1. Introduction
TTravel TipKey ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ttravel-tipkey.com and use our services. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Business Information: Company name, job title, industry, business requirements
- Communication Records: Records of our communications with you, including emails, phone calls, and support tickets
- Financial Information: Billing address, payment method details (processed securely by third-party payment processors)
2.2 Technical Information
We automatically collect certain technical information when you visit our website:
- Usage Data: Pages visited, time spent on pages, click-through rates, referral sources
- Device Information: IP address, browser type and version, operating system, device identifiers
- Cookies and Tracking Technologies: See our Cookie Policy for detailed information
3. How We Use Your Information
3.1 Primary Purposes
We use your personal information for the following purposes:
- Service Delivery: To provide, maintain, and improve our digital services
- Customer Support: To respond to inquiries, provide technical support, and resolve issues
- Business Communications: To send service-related notifications, updates, and administrative messages
- Contract Management: To process payments, manage accounts, and fulfill contractual obligations
3.2 Secondary Purposes
With your consent, we may also use your information for:
- Marketing Communications: To send newsletters, promotional materials, and relevant industry insights
- Website Analytics: To analyze website usage patterns and improve user experience
- Research and Development: To develop new services and enhance existing offerings
4. Legal Basis for Processing
We process your personal information based on:
- Consent: When you voluntarily provide information or consent to specific uses
- Contract Performance: When processing is necessary to fulfill our contractual obligations
- Legitimate Interests: When processing serves our legitimate business interests while respecting your privacy rights
- Legal Compliance: When required by applicable Canadian laws and regulations
5. Information Sharing and Disclosure
5.1 Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Website hosting and maintenance
- Email delivery and marketing automation
- Payment processing and financial services
- Customer relationship management
- Analytics and performance monitoring
5.2 Legal Requirements
We may disclose your information when required by law or in response to:
- Court orders, subpoenas, or other legal processes
- Government investigations or regulatory requests
- Protection of our legal rights or property
- Prevention of fraud or security threats
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specific retention periods include:
- Customer Data: Retained for the duration of the business relationship plus 7 years for legal and tax purposes
- Marketing Data: Retained until you withdraw consent or request deletion
- Website Analytics: Anonymized data may be retained indefinitely for statistical purposes
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Access controls and authentication systems
- Regular security assessments and updates
- Employee training on privacy and security practices
- Secure data centers with physical and logical protections
8. Your Rights and Choices
8.1 Access and Correction
You have the right to:
- Access your personal information in our possession
- Request correction of inaccurate or incomplete information
- Receive a copy of your information in a portable format
8.2 Consent Management
You may:
- Withdraw consent for marketing communications at any time
- Opt out of non-essential cookies through our cookie preferences
- Request deletion of your personal information (subject to legal retention requirements)
8.3 Exercise Your Rights
To exercise any of these rights, please contact us at:
- Email: [email protected]
- Phone: +1 (604) 555-0123
- Mail: TTravel TipKey, 1200 Burrard Street, Suite 1500, Vancouver, BC V6Z 2C7
9. International Data Transfers
Your personal information may be transferred to and processed in countries outside of Canada. When we transfer information internationally, we ensure appropriate safeguards are in place, including:
- Adequacy decisions by Canadian authorities
- Standard contractual clauses
- Privacy shield frameworks (where applicable)
- Explicit consent for specific transfers
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Updating the "Last Updated" date at the top of this policy
12. Contact Information
If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer:
13. Complaints Process
If you believe we have not addressed your privacy concerns satisfactorily, you may file a complaint with the Privacy Commissioner of Canada or your provincial privacy commissioner:
- Office of the Privacy Commissioner of Canada: www.priv.gc.ca
- Phone: 1-800-282-1376